FAQs: Further Products
What are the differences between the pen refills?
M approx. 0.4 – 0.5 mm B approx. 0.5 - 0.6 mm XB approx. 0.6 - 0.7 mm
The refill on my twist ballpoint pen no longer comes out, what can I do?
Unscrew your twist ballpoint pen, insert the refill in the tip from the front in the opposite direction to the usual position and move it around in circular motions.
Then put the pen back together again. If the refill still does not come out, contact our customer service.
How do I insert a new refill?
On all refillable ballpoint pens, you can unscrew a section at the front - this may be the nib, the tip or the entire grip section:
How long will a pen write for?
What is the advantage of a clutch pencil?
Compared with a wood-cased pencil, a clutch pencil has a constant pencil length, which means it always fits comfortably in the hand. The lead can write for much longer than the lead in a wood-cased pencil and can therefore almost be used in its entirety.
How do I refill leads on retractable or propelling pencils?
Now press or turn the push mechanism until the new lead has been transported through the pencil and is visible at the front again.
Propelling pencils from the e-motion and Ondoro series are filled as shown on the images.
What is thermosensitive ink?
And if you erased something by mistake, there’s another useful feature: Simply put the sheet with the writing you want to restore in the freezer. In time, the writing will become visible again.
Which crayons are gluten-free?
Which crayons are vegan?
What can I use to fix my drawing?
Because we do not offer fixatives in our product range, we recommend the following products for pastel crayons:
1. Sennelier: Latour pastel fixative
2. Marabu: Fixative
3. Schmincke: Aerospray pastel fixative
All spray products are available to purchase from Gerstaecker, for example.